1. Introduction
At Reign Pharmacy, we believe in keeping things clear and simple when it comes to your privacy. We have written this Privacy Policy in plain language so you can easily understand how we use and protect your personal information.
This policy explains how Reign Pharmacy uses your personal information when you use our website, our healthcare services, or have a prescription dispensed at our pharmacy on Dublin Road, Portlaoise.
2. Our promise to you
We are committed to protecting your privacy and using your personal information to make our services simpler and better for you. We will always keep your personal information safe and will never sell it to third parties.
We will be open and transparent about why we collect your personal information and how we use it. Where you have choices or rights, we will explain them and respect your wishes. If you have any questions about this policy, you can contact us at reignpharmacy.dublinroad@outlook.com.
3. Who controls your information?
Throughout this Privacy Policy, “we”, “us” and “our” refer to Reign Pharmacy, which acts as the data controller for your personal information. We may share your personal information with trusted suppliers who help us provide services (for example, IT providers or delivery services), but we always remain responsible for your information.
We will only send you marketing materials if you have agreed that we can do so and you can change your mind at any time.
4. Cookies
4.1 About cookies
Cookies are small text files saved on your phone, tablet or computer when you visit a website. They store information about how you use our website, such as pages visited and how you interact with our content.
Cookies are not viruses or programs; they are very small and do not take up much space.
4.2 How we use cookies
We use cookies to help our website work properly and to improve your experience. We may use cookies in four broad categories: essential, functional, statistics and marketing.
We may also use tools such as Google Analytics to understand how visitors use our website so we can improve our content and services.
If you use social media buttons on our site, the companies that provide those platforms may also collect information about you in line with their own privacy policies.
4.3 Managing cookies
You can manage or delete cookies through your browser settings at any time. If you choose to block some cookies, parts of our website may not work properly.
If we use a dedicated cookie management tool on our website, you will be able to review and update your cookie preferences through that tool.
5. How we collect personal information
We collect personal information about you in several ways:
When you use our pharmacy services in-store (for example, dispensing prescriptions, vaccinations or advice).
When you use our website (for example, placing an online prescription order, submitting a contact form or booking a service).
When you contact us by phone, email or social media.
In some cases, we may receive information from other healthcare providers (such as your GP or a hospital) where this is necessary to provide pharmacy services or to meet our legal and regulatory obligations.
If someone contacts us or books an appointment on your behalf, we will ask them for basic details and we will confirm information directly with you where appropriate.
6. How and why we use your personal information
We use your personal information for several reasons:
To provide our pharmacy and healthcare services (including dispensing prescriptions, emergency contraception, vaccinations and advice).
To manage and process online and in-store orders, including prescription pre-orders and over-the-counter purchases.
To comply with our legal and regulatory obligations as a pharmacy in Ireland (for example, obligations to the HSE and the Pharmaceutical Society of Ireland).
To respond to your queries, feedback or complaints and provide customer service.
To maintain and improve our website and services, including basic analytics and service planning.
With your consent, to send you marketing messages or health-related reminders that you have opted in to receive.
The main legal bases we rely on are:
Consent (for example, for marketing communications).
Contract (for example, when you use our prescription or online order services).
Legal obligation (for example, when we are required to share information with the HSE or regulators).
Legitimate interest (for example, to keep our services secure and improve how we run our business, in a way that respects your privacy).
7. Online orders and payments
When you complete an online order or prescription order form, we may need to collect information such as your name, contact details, address, date of birth, limited health information (where relevant to the service) and order details.
If you make a payment online, your payment will be processed through a secure third-party payment provider. Your full card details are not stored on our website.
We may share your name, address, phone number and email address with delivery or courier providers, where necessary, so they can deliver your order and update you about its status.
We keep records of transactions for as long as required by tax and pharmacy-related laws.
8. Pharmacy and healthcare services
As a community pharmacy, we are regulated by the Pharmaceutical Society of Ireland and must comply with applicable pharmacy, medicines and data protection laws. When you use our services, some of the information we collect may be health-related and is treated as special category data under GDPR.
We use this information to:
Dispense prescriptions safely and legally.
Provide clinical and healthcare services (such as vaccination or emergency contraception).
Meet our obligations to the HSE and other regulatory bodies.
We may share information with your GP or other healthcare providers where this is necessary for your care or where we have a duty of care to do so.
We will not use information about your prescriptions for general marketing, but we may use it to tell you about relevant health services that may be beneficial to you when you are in the pharmacy.
9. How long we keep your information
We keep your personal information for as long as we have a legal or business reason to do so. This typically means:
For as long as you remain a customer of Reign Pharmacy.
For as long as required by Irish law, pharmacy regulations and HSE requirements (for example, for prescription and service records).
Once this period has passed, we will securely delete or anonymise your information.
10. Your rights
Under data protection law (including GDPR), you have several rights in relation to your personal information.
You have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct any inaccurate or incomplete information.
Erasure: Request that we delete your personal information in certain circumstances.
Restriction: Ask us to limit how we use your information in certain circumstances.
Object: Object to certain types of processing, including where we rely on legitimate interests.
Data portability: Request that we transfer your information to another service provider, where applicable.
Withdraw consent: Where we rely on your consent (for example, for marketing), you can withdraw this at any time.
To exercise any of these rights, please contact us at reignpharmacy.dublinroad@outlook.com or speak to a member of our team in-store. We may need to verify your identity before we can respond to your request.
You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland if you are unhappy with how we handle your personal information.
11. CCTV
We may use CCTV in and around our premises to help prevent and detect crime, and to protect our customers, staff and property. Where CCTV is used, we display clear signage.
If you wish to request access to CCTV footage that relates to you, please contact us at reignpharmacy.dublinroad@outlook.com with the date, approximate time and details of the incident. We will do our best to assist, but may not be able to provide footage where it would infringe the privacy rights of others or is no longer available.
12. Security
We use appropriate technical and organisational security measures to protect your personal information and to prevent it from being lost, misused or accessed without authorisation. All staff are subject to confidentiality obligations.
However, no system can be completely secure and we cannot guarantee absolute security of your information.
13. Links to other websites
Our website may contain links to other websites that are not operated by Reign Pharmacy. If you follow a link to another site, that site will have its own privacy policy and we are not responsible for how it handles your data. We recommend that you read the privacy policy of any external websites you visit.
14. How to contact us
If you have any questions about this Privacy Policy or about how we use your personal information, you can contact us at:
Email: reignpharmacy.dublinroad@outlook.com
Postal: Reign Pharmacy, Saint Anne’s, Dublin Road, Portlaoise, Co. Laois.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page so you can see what information we collect, how we use it and when we may share it.
Each time you use our website or services, the current version of this Privacy Policy will apply, so please check back regularly to make sure you are happy with any changes.